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Is the financial year of my Owners Corporation the same as the Australian financial year?
The financial year of your Owners Corporation is a function of when the original Plan of Subdivision was registered and therefore may or may not align with the Australian financial year. If in doubt, please contact us on (03) 9534 4614
What is the difference between an admin and maintenance fund?
Admin Fund – covers day to day expenses associated with the property (e.g. insurance, electricity, caretaker, water etc).
Maintenance Fund – covers planned or unplanned capital improvements and big-ticket maintenance items (e.g. repainting the building or replacing a lift). The Maintenance Fund of an owners corporation must be used in conjunction with an agreed Maintenance Plan.
How do I find out my account balance?
For most buildings, we have an online portal where you can log on to check the balance of your account. You should have received login details for the portal following settlement.
If you have misplaced or did not receive a login please contact us at ownerdetails@tideways.com.au and we will resend your login details.
What is my Stratapay reference number?
This is the reference number used when making electronic payments. Your StrataPay reference number is located at the foot of the levy notice above the due date.
Can I make payment by credit card? If so, are there any surcharges?
Credit card payments can be made by calling 1300 552 311 or visiting www.stratamax.com.au. Please have you StrataPay reference ready for ease of payment.
Surcharges are: AMEX 2.40%, Diners 2.65%, MasterCard 1.65% and Visa 1.65%.
How long does it take for a cheque payment to be processed?
This may take 8-12 working days to allow for handling and processing times.
What methods of payment are available?
Your Tideways Owners Corporation Fee Notice details several payment options available to you. Payments can be made via cheque, EFT, Bpay or credit card. If you wish to pay by cash, this can be processed at your local post office upon presentation of your levy invoice.
Please note that we do not process payments in our office.
Can I set up a direct debit for my levies?
Yes, just complete the Direct Debit Form and post it to the postal address (in Queensland) on the form. StrataPay will then be able to set up the payment for you once they have the information.
Please email StrataPay directly at payments@stratapay.com.au if you have any enquiries regarding the set up.
Handy links
Below are some useful website links for both owners and developers relating to owner’s corporations and related issues.
