Owner Details

Do you provide translation services?

Yes, we provide some translation services with members of the Tideways’ team speaking Mandarin, Cantonese and Vietnamese.

How do I advise that my apartment is being managed by an agent?

For most buildings, we have an online portal where you can update your property manager’s details. You should have received login details for the portal following settlement. If you have misplaced or did not receive a login please contact us at ownerdetails@tideways.com.au and we will resend the details. Alternatively, you are welcome to submit an owner detail update via email – contact-us.

Can I adjust how I receive correspondence from Tideways?

We offer two methods of communication – email or post.

For most buildings, we have an online portal where you can update your correspondence preferences. You should have received login details for the portal following settlement. If you have misplaced or did not receive a login please contact us at ownerdetails@tideways.com.au and we will resend the details.

Alternatively, you are welcome to submit an owner detail update via email – contact-us.

How can I update my contact details?

For most buildings, we have an online portal where you can update your contact details. You will receive login details for the portal following settlement. If you have misplaced or did not receive a login please contact us at ownerdetails@tideways.com.au and we will resend the details.

Alternatively, you are welcome to submit an owner detail update via email – contact-us.

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