Client Area


For your convenience

Details are provided below of the various payment methods available for both owners and developers. Please note that in order to pay your levies you will need to have a copy of the levy notice.

To obtain the levy notice please log into the client area or contact our office on 03 9534 4614.

Payment Options

Telephone: Call this number to pay by credit card using a land line or a mobile phone. Tel: 1300 552 311
International: +613 8648 0158
Internet: Visit this website to make a secure credit card payment over the internet.
Direct Debit: Make auto payments directly from your nominated bank account or credit card. Head to to register.
Alternatively, please download the direct debit form and follow the instructions.
BPAY: Contact your participating Financial Institution to make a payment from your cheque or savings account using BPAY Biller Code: 74625
In Person: Present the levy notice at any Post Office to make cheque or debit card payments Billpay Code: 9216
Ref: Your StrataPay reference number
Post: Send cheque with the payment slip by mail to: StrataPay, Locked Bag 9 GCMC, Bundall Qld 9726 Australia
Make cheque payable to: StrataPay XXXX XXXX X (StrataPay Reference Number)
Internet Banking – EFT: Use this BSB and Account Number to pay directly from your bank account in Australian Dollars (AUD)
Bank: CBA, Sydney, Australia
Account Name: StrataPay
BSB: 067-970
Account No: XXXX XXXX X (StrataPay Reference Number)
Please note:

Your StrataPay Reference Number is located on your levy notice

Credit Card Surcharges: VISA/MASTER: 1.65% AMEX: 2.4%

Direct Debit Form can also be found on our website in the ‘FAQ’ section – fees and levies


Report issue

Report an issue with your property

Please fill in the form below to report and issue with your property. One of our team will contact you as soon as possible. For emergencies please contact the office on 03 9534 4614.

Report Issue
Request us to call you back


Client Login

For owners or developers please login to access your Tideways client portal.

client login

Our highest priority is our clients.
We work with you, for you

CONTACT US TODAY!NT5yUeBU&kC*0kJHr9XIs^fpH6Y)^1(!PwRf7l6bg*(KUz#3XPDO2YJm